I’ve been listening to Dan Ariely’s “The Upside of Irrationality“, which is the follow-on book to his very popular “Predictably Irrational” that I listened to earlier in the year. One of the chapters I just finished takes a look at our desire for revenge when we feel hard done by. Dan illustrated with plenty of […]

The post The One Key Insight You Need To Avoid A Customer Service Disaster appeared first on Yaro.Blog.

Site Link